Congratulatory letter from Director General of ACI World to Pulkovo airport, best in Europe in the ACI Airport Service Quality Awards
Pulkovo airport was ranked Best in Europe in the 5-15 million passengers per year category, in 2015.
“We see ever-greater competition among airports and with it increasing pressure to optimize performance across the operation, especially when it comes to the passenger experience. Today’s airport managers must respond to the passenger’s demand and expectation for superior customer service. Your airport’s results in the 2015 ASQ Survey demonstrate your professionalism, commitment, and success in delivering that high level of customer service. Your airport is a credit to our industry and I thank you and your team for this splendid achievement”, said Angela Gittens, Director General of ACI World, in her congratulatory letter to Pulkovo airport.
Throughout 2015, Pulkovo airport was ranked among the best European airports in terms of overall passenger satisfaction in ASQ quarterly surveys. In the third — most intense — quarter of the year, Pulkovo airport became the leader of the ranking among more than 90 airports in Europe.
The ACI ASQ Survey is a unique comprehensive global benchmarking program that measures passenger satisfaction and performance excellence of over 300 airports around the world. The Survey covers 34 key service areas and includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail, way finding, and overall satisfaction.
The ranking is based on surveys for passengers in the participating airports, which use all the same survey questions. The ACI experts form the survey sample plan for each airport in such a way that it includes passengers from all travel segments from flights on all 7 days of the week and all parts of the day. Participation in the Survey allows the airports to track and analyze their performance, as well as benchmark results against airports across the globe, prioritize improvement opportunities, and manage change effectively.
In 2015, passenger traffic at Saint Petersburg airport amounted to 13.5 million people, making Pulkovo the fourth airport in Russia. In 2015, the airport’s operator NCG completed Phase 1 of the airport reconstruction and development project. Phase 1 was implemented in 2010-2015 with a total investment of €1.2 billion. During that period, NCG constructed and commissioned a new international passenger terminal; fully refurbished the former domestic Pulkovo-1 terminal; modernized and expanded the airfield infrastructure; built a hotel and business center on the airport premises. The current capacity of the airport is 18 million passengers per year.
Airports Council International was founded in 1991. ACI represents airport interests with governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world.
Why Do You Need Our Travel Expert
Contact our experts, and they will help you to plan your best trip to Russia, with attention to every detail!
Our Experts have been in the travel industry for many years, guarantee to offer first class customer service, excellent value for money and unbiased advice. They are standing by to find and build your dream holiday to one of the world's most fascinating destinations - Russia.
Your personal Travel Expert will guide you through each stage of the travel process, from choosing a program that fits you best to support during your trip.
Just tell us your e-mail, and we'll take care of everything!
Ask a Travel Expert
Leave your phone number
Your tour request has been received. Thank you !
We have sent you the confirmation message to [email]
Please make sure that you receive this message (sometimes e-mail messages may go to the spam/junk mail).
If you did not get this message, it means you will not get message with the tours' selection as well. If you use a Yahoo!, Gmail, AOL or Hotmail, we recommend to add email@example.com to your address book.
We recommend to leave your phone number. If we will not heard back that you received the e-mail with the tours' selection, we will contact you by phone.
And you will not miss the best tour for you.
Thank you ! Your request for Travel Expert assistance has been sent. We will e-mail you within 1 hour.