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Home Customers' Testimonials

Customers' Testimonials

We do excellent work, but don’t just take our word for it. See our reviews from real customers who have benefitted from our team attention to detail and excellent customer service.

For many travelers planning your vacation starts with finding a trustworthy agent. Especially going to a foreign country where you’ve never been to. We are proud to provide you with our traveler reviews after they traveled with What’s most important is how we can make your vacation a memorable one.

We are proud of what we have, a professional staff, and responsibility, specially they have passion for what they do and would like you to see what are our true values. We can make sure that the quality of all of our services meets your standards.

Every year we carry out a customer satisfaction survey whose purpose is to ensure increased satisfaction and long-term customer relationships. It is therefore very important to us to hear that the quality of our products and services have made our customers match their needs and requirements. Our goal is to continuously maintain and improve more our high quality.

We always welcome your feedback and are grateful for any help we can get. Please read our customer testimonials or leave one yourself.

We had a really terrific trip: it was very well organised by you in the first place, so that all the planning was very easy. When we got there (and for the duration of the trip) we were delighted by the huge level of logistical support that was included in the trip, so that we all felt really well looked after and that the holiday was very good value. The guides - both on and off the ice, were very professional and we always well informed and in very capable hands. The standard of accommodation and food again exceeded expectations. Further to all this we were able to achieve what we aimed to do, and that was to make this incredible journey on the ice, skating more than 200 kms in 5 days in one of the most incredible places in the world - Baikal Lake! I would recommend you most favourably. Very many thanks form all of us!

George, UK   16 March 2018

We wanted to let you know how much we enjoyed both of our tours with your guide, Igor. We had expected the normal tourist style tours which are usually quite frothy and lightweight, although fun. What we experienced were 2 more informative, educational and interesting evenings. We also saw sites that we had not previously come across in guidebooks or on internet searches. For example miniature St Petersburg and Smolny Convent. Thank you again.

Lisa Fry, Great Britain   22 October 2017

We were taken to all the major palaces, churches and places of interest and the guide knew so much about each place as she took us around each one. Excellent lunches at lovely restaurants. I could go on and on about how good this tour was

Salvatore, Italy   13 September 2017

The entire tour was well-planned and exceptional. Our guide Maria was terrific. She spoke very good English and was more than happy to answer any of our questions. The itinerary on this tour was fantastic it covered everything we wanted to see and we were not rushed. Also early entrance into the Hermitage was great as it gave us plenty of time to see everything without crowds of people.

Jessica, USA   27 August 2017

This was a fantastic supercharged two-day tour, which exceeded our expectation. Our guide Valeria was fantastic and very skillful at getting us to early viewings so as to beat the crowds. She was very knowledgeable and fluent in English. She had picked up and dropped off at the port, on time, on both days. For once the weather was really kind, as our other visits to St Petersburg have been in the rain! We would definitely do this tour again if the occasion arises. I would highly recommend this excursion to everyone.

Deepak, India   11 August 2017

This tour was a great way to take in all the sights and history of St. Petersburg. Our guide Victoria was outstanding...very knowledgeable, and personable. We were able to see so many more sights because there were only 4 of us and we were able to navigate more easily in the smaller vehicle and in the crowded venues. I would highly recommend this tour, especially for first-timers to St. Petersburg.

Cynthia, USA   24 July 2017

We had a great time in St Petersburg thanks to your guide Victoria. The tour was comprehensive and well organized over two days. It was also very kind of you to organize for Sergei to take us back to the ship after the ballet in Mariinsky. Please pass on our thanks to them both.

Graham and Melanie Orr, UK   05 July 2017

I really enjoyed our tour and I recommend it to anyone wishing to go to city of Saint Petersburg. Fantastic time on the tour, very knowledgeable and helpful guide - couldn't have asked for more, she was very insightful with the history about St Petersburg as well

Rebecca S, Australia   15 June 2017

Our guide, Valeria, was very knowledgeable and a real problem solver. When I booked the tour, I was very specific about what we wanted to see, but upon arrival at the Hermitage I told Valeria what was most important for us and she said many of those things were not included. She immediately spoke with her office and fixed everything, including changing our lunch to dinner so we could spend 7 1/2 hours seeing everything we wanted. Valeria explained both the history, art and furnishing's importance. She was very good at getting us around all the big tour groups....the museum is mobbed with busloads of tourists both from the cruise ships and generic tours and it makes it very hard to see the top art, like the Rembrandts. Tour books recommend seeing both the gold and diamond rooms which can only be toured with a Hermitage guide, tickets purchased separately. If you only have time for one, see Diamond, it includes representatives of what is in Gold Room.

Emily, United States   23 May 2017

We really loved Swetlana!!! She is a lovely young lady with excellent knowledge of all that there is know and more in Moscow. She covered history art literature and any questions we had on any topic. We so enjoyed her company and guidance. We would highly recommend your company and swetlana anytime. Thank you for making it memorable and you are welcome of post my comments on your website

Naveena and Amita, USA   14 May 2017