Customers' Testimonials - uVisitRussia

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Home Customers' Testimonials

Customers' Testimonials

We do excellent work, but don’t just take our word for it. See our reviews from real customers who have benefitted from our team attention to detail and excellent customer service.

For many travelers planning your vacation starts with finding a trustworthy agent. Especially going to a foreign country where you’ve never been to. We are proud to provide you with our traveler reviews after they traveled with uVisitRussia.com. What’s most important is how we can make your vacation a memorable one.

We are proud of what we have, a professional staff, and responsibility, specially they have passion for what they do and would like you to see what are our true values. We can make sure that the quality of all of our services meets your standards.

Every year we carry out a customer satisfaction survey whose purpose is to ensure increased satisfaction and long-term customer relationships. It is therefore very important to us to hear that the quality of our products and services have made our customers match their needs and requirements. Our goal is to continuously maintain and improve more our high quality.

We always welcome your feedback and are grateful for any help we can get. Please read our customer testimonials or leave one yourself.

Just want to say that my guide Valeria was terrific! Knowledgeable, pleasant and funny. I would recommend her to anyone.

Michael, UK   25 June 2018

I have returned home from St Petersburg. (What a great city.) I want to give some feedback on these two personal tours you organised for us. These tours were excellent. I have visited the Hermitage before in 2008 without a guide and Victoria made all the difference. I cannot praise Victoria more highly. She has a very large knowledge , is very professional and is very charming. Victoria personalised our 2 tours and it was great to have a real conversation with a local Russia. We were very pleased we booked these tours. I would recommend Victoria as a guide to anyone.

Peter, UK   25 May 2018

We had a fantastic tour in St Petersburg!!! Natasha is the best of the best we faced as a guide! First of all, she knows how to deal with the tourists. She is delicate, kind, very interested in showing us everything and she’s very competent. Perfect more than perfect. The driver Sergei is a very responsible and kind man. Congratulation for your team! Thank you very much for all your support. I am and my husband is also completely in love with your country. Moscou and St Petersburg is a diamond. Thanks

Arlete, Brazil   14 May 2018

We were very pleased with your service. Victoria also did an excellent job. She was friendly, professional & knowledgeable. She even went out of her way to get us back to the ship.

Carl, USA   27 April 2018

We had a really terrific trip: it was very well organised by you in the first place, so that all the planning was very easy. When we got there (and for the duration of the trip) we were delighted by the huge level of logistical support that was included in the trip, so that we all felt really well looked after and that the holiday was very good value. The guides - both on and off the ice, were very professional and we always well informed and in very capable hands. The standard of accommodation and food again exceeded expectations. Further to all this we were able to achieve what we aimed to do, and that was to make this incredible journey on the ice, skating more than 200 kms in 5 days in one of the most incredible places in the world - Baikal Lake! I would recommend you most favourably. Very many thanks form all of us!

George, UK   16 March 2018

We wanted to let you know how much we enjoyed both of our tours with your guide, Igor. We had expected the normal tourist style tours which are usually quite frothy and lightweight, although fun. What we experienced were 2 more informative, educational and interesting evenings. We also saw sites that we had not previously come across in guidebooks or on internet searches. For example miniature St Petersburg and Smolny Convent. Thank you again.

Lisa Fry, Great Britain   22 October 2017

We were taken to all the major palaces, churches and places of interest and the guide knew so much about each place as she took us around each one. Excellent lunches at lovely restaurants. I could go on and on about how good this tour was

Salvatore, Italy   13 September 2017

The entire tour was well-planned and exceptional. Our guide Maria was terrific. She spoke very good English and was more than happy to answer any of our questions. The itinerary on this tour was fantastic it covered everything we wanted to see and we were not rushed. Also early entrance into the Hermitage was great as it gave us plenty of time to see everything without crowds of people.

Jessica, USA   27 August 2017

This was a fantastic supercharged two-day tour, which exceeded our expectation. Our guide Valeria was fantastic and very skillful at getting us to early viewings so as to beat the crowds. She was very knowledgeable and fluent in English. She had picked up and dropped off at the port, on time, on both days. For once the weather was really kind, as our other visits to St Petersburg have been in the rain! We would definitely do this tour again if the occasion arises. I would highly recommend this excursion to everyone.

Deepak, India   11 August 2017

This tour was a great way to take in all the sights and history of St. Petersburg. Our guide Victoria was outstanding...very knowledgeable, and personable. We were able to see so many more sights because there were only 4 of us and we were able to navigate more easily in the smaller vehicle and in the crowded venues. I would highly recommend this tour, especially for first-timers to St. Petersburg.

Cynthia, USA   24 July 2017